1. Returns Eligibility

To be eligible for a return, items must meet the following criteria:

  • The product must be in its original, unused condition, with all tags and packaging intact.
  • Returns must be initiated within 30 days from the date of delivery.
  • Some products, such as custom items or personalized décor, may not be eligible for returns unless they are defective or damaged upon arrival.

2. How to Initiate a Return

If you would like to return a product, please follow these simple steps:

  1. Contact Us: Reach out to our customer service team at admin@hukovo.xyz within 30 days of receiving your order. Please include your order number and a brief explanation of the reason for your return.
  2. Return Authorization: Once your return request is approved, we will provide you with a Return Authorization (RA) number and detailed instructions on how to return your item.
  3. Prepare the Item: Ensure the item is properly packed in its original packaging, including any accessories or documentation.
  4. Ship the Item: Return the product to the address provided by our customer service team. The customer is responsible for covering the return shipping costs, unless the return is due to a defective or damaged product.

3. Refund Process

  • Once your returned item is received and inspected, we will process your refund within 7-10 business days.
  • Refunds will be issued to the original payment method used during the purchase. Please note that it may take additional time for your bank or payment provider to reflect the credit in your account.
  • If your return is due to a defective or damaged product, we will cover the return shipping costs and offer a full refund or exchange.

4. Non-Returnable Items

The following items are non-returnable:

  • Custom or personalized home décor items
  • Clearance or final sale products
  • Gift cards
  • Items that have been used or damaged by the customer

5. Exchanges

If you would like to exchange an item for a different color, size, or style, we recommend returning the original item for a refund and placing a new order for the desired product. This helps us ensure that you get the correct item as quickly as possible.

6. Damaged or Defective Items

If your product arrives damaged or defective, please contact us immediately. We will work with you to resolve the issue by either sending a replacement or offering a full refund. Please retain all packaging materials and take photos of the damage for our reference.

7. Contact Us

If you have any questions about our return policy or need assistance with your return, please don’t hesitate to contact us: